: Nordea Analytics does not start. No error is shown, or the screen just flashes briefly.
: A Citrix Client is not installed on your computer, or the Citrix Client has an error and needs to be installed again. If Citrix is not installed on your computer then Nordea Analytics cannot start and on some computers an error is not shown.
: Install a Citrix Client. 2 different versions can be installed if the computer is a Windows computer.
Version 3.3 is preferred, but version 12.3 can still be used
- Version 3.3 can be obtained here (note that on some computers this version can make applications slow, see previous tab)
- Version 12.3 can be obtained here
Symptom 2: Nordea Analytics does not start. An application (Citrix Client) starts, but after a short while nothing happens and the application disappears or an error is shown (“SSL Error xxx”, “The citrix ssl server you have selected is not accepting connections” or simply “Unable to connect”).
Possible cause: The Citrix Client on your computer tries to contact the system in Nordea, but fails.
This can happen because the Citrix Client is obstructed by a firewall or proxy server.
Solution 1: The Citrix Client will try to use the proxy server configured in Internet Explorer – even if you are using Chrome, Firefox, Safari or another browser. Contact your local IT department to setup a valid proxy server in Internet Explorer.
Solution 2: The local personal firewall on the computer or the central firewall in your company can prevent the Citrix Client from reaching Nordea. Contact your local IT department to verify that the firewall and proxy allows access to www.analytics.nordea.com (188.8.131.52) on port 443/tcp from your computer.
Symptom 3: Nordea Analytics does not start. An application (Citrix Client) starts, but immediately shows “SSL Error 61: You have not chosen to trust "VeriSign…", the issuer to the server's security certificate”
Possible cause: The Citrix Client on your computer cannot encrypt the connection because the Verisign Root Certificate is not installed on the computer or the computer has the wrong date and time.
Solution 1: Verify that the clock of the computer is showing the correct time and date.
Solution 2: Install the Root certificate. This can be done from Windows Update or by your local IT department.